Frequently Asked Questions

Everything you need to know about your Ardene shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer returns within 30 days of purchase for most items. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like earrings and swimwear are final sale for hygienic reasons.

Do you offer international shipping?

Currently, we ship to customers within Canada and the United States. Shipping rates and delivery times vary depending on the destination and selected shipping method.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for flexible interest-free installments.

How do I use a promo code?

You can apply your promo code at the checkout page. Simply enter the code in the 'Discount Code' field and click apply to see your updated total.

Can I cancel or modify my order?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or modify an order once it has been placed.