Frequently Asked Questions

Everything you need to know about your Ardene shopping experience.

How can I track my order?

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to see real-time updates on your delivery status.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items like earrings, swimwear, and intimates are final sale for hygienic reasons.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Afterpay.

Do you offer international shipping?

Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.

How do I find the right size?

Each product page features a detailed 'Size Guide' link. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit, as sizing can vary between different styles.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to modify or cancel it. However, you can return the items once they arrive according to our return policy.